THE TEAM MANAGER · WRESTLING

Help & Support

Help with your account, team tools or a problem in Wrestling Manager.

Sign-in and team access

For a personal account, use Forgot password? on the sign-in screen. For a shared Team Login, ask your team administrator to check the team code, username and password in Account & Team → Team Logins.

Ask your coach or team administrator about pending team approval, roster corrections and access to the correct athlete. Contact support if you cannot reach your team or something is not working.

Finding the right workspace

Assigned trainers can use Toolbox → Trainer Dashboard for their selected team. A trainer must accept the responsibility before seeing the care overview. A missing dashboard can reflect an unaccepted or removed assignment; being a coach, Team Mom or organization leader does not automatically grant private care access.

Assigned adult conversation reviewers accept from Messages → Conversation review · approved adults. Reviewer-only access is read-only and creates no routine reviewer notifications. Normal parent or conversation-participant notifications are separate.

Specifically authorized personal logins can open More / Toolbox → Creator Dashboard without signing out. Return to Team closes that workspace. This does not give other team members Creator access.

Demonstrations and paid features

Explore Role Views · Demo uses fictional people and representative screens; it never opens a real person’s account. Practice Plans and Wrestler Statistics use verified Team Pro access. Customer purchases remain disabled while Apple purchase and device acceptance are completed; accounts without qualifying coverage see labeled samples. Family Video, texting and nationwide remote weigh-ins are planned for later updates. Creator discount drafts cannot be redeemed, and saving a trial preference does not start a trial or charge anyone.

Connection and saved work

Reconnect before reopening private health or reviewer views. Offline support varies by feature; do not assume a queued message was delivered or that a local recording was uploaded. For recovery problems, report the exact status rather than submitting the same operation again.

Do not uninstall, clear app/site data or remove saved credentials as a first troubleshooting step. Unsynced work and device recordings may be lost. Preserve your current installation and available exports while support checks the issue. A web update does not install new Apple-native functionality.

Scale and weight checks

Check that the scale is on and connected in the app. After an athlete steps off, let the scale return to zero, then start a new weight check. The idle reminder asks you to switch off the scale manually after 10 minutes without use while the app can run.

Feedback and suggestions

Use Feedback in the app for ideas, things you like and problems you find. Email support if you cannot sign in or need help with a private account matter. Team-associated in-app feedback can be reviewed by authorized team administrators.

Account deletion during the beta

Look in My Account → Account deletion for the controls available to your account. The account-deletion service is deployed. Available actions depend on your current authority and selected scope; completion and local-file cleanup on the matching native release are still being tested. Do not create a new request to recover an already accepted interrupted request; resume the original request and wait for its actual completion status.

Signing out, leaving a team or uninstalling is not account deletion. Contact support when the available controls do not cover your request or the completion status is unclear. Deleting your own guardian account and requesting removal of a child’s information are different requests. No deletion is performed merely by opening this help page or sending an email.

Account deletion does not cancel an Apple subscription. Manage or cancel it in your Apple subscription settings; you do not need to wait for its expiry to request account deletion.

Privacy and data requests

Email support with questions about your information, corrections or a request concerning your child's information. Tell us the type of request first; we will work with you to verify the appropriate account or guardian relationship.

Keep passwords, sign-in codes, medical documents and children's private information out of your initial support message.

Read the current privacy information →

Concern about a team communication?

Use the app's reporting tools where available and contact your team or organization's designated safety contact. For an app access or privacy problem, email support. Support is not an emergency service; contact emergency services for immediate danger.

Care updates and notifications

Open Toolbox → Athlete Health, or the assigned trainer’s Trainer Dashboard. Trainers choose Send to Parents / Guardians for a private update or Send to Parents & Coaches for a shared participation update. Other permitted senders use Send to Team Trainer. Family and trainer authorization still controls visibility; general conversation reviewers do not gain clinical access.

Use Notifications in the header, Board Room or Athlete Health. Unread titles are marked in bold red and also labeled Unread. Open a care notice to go directly to its concern and highlighted update. Notices are created for new activity only; previously saved notes are not resent. A saved update with no other authorized recipients is not a delivery failure. Do not repeatedly create a concern while waiting for an alert. Health notices are in-app only in this release, not email, text or lock-screen alert delivery. Urgent concerns require direct contact.